This document forms the basis of your contract with Outpost Overseas Ltd, a registered company in Scotland. Please read it carefully, as it outlines your rights and obligations. By booking with us, you agree to these terms on behalf of all participants for whom you are making payment.
Booking Confirmation
Your booking is confirmed when we receive your deposit and send you a confirmation. Until then, your booking is provisional.
Deposits
A non refundable deposit of 50 percent, or as otherwise specified, is required at the time of booking. For bookings made within 12 weeks of departure, full payment is required immediately.
Final Payment
The full balance must be paid no later than 12 weeks before your trip begins, unless otherwise specified. If payment is not received on time, we may cancel your booking and retain your deposit. Failure to meet the payment schedule will be treated as a cancellation by you.
Payment Methods
We accept payments via ACH/bank transfer or credit card. Credit card payments from outside the United Kingdom will incur a 2.9% percent surcharge (Visa and Mastercard) and 3.9% (American Express).
Cancellations by You
Full cancellations within 12 weeks of the trip are subject to a 100 percent charge. Deposits are non refundable. For cancellations made more than 12 weeks before departure, the deposit will be retained.
If a group member cancels, the price per person may increase. It is the responsibility of the group to ensure that any replacement meets all trip requirements, including handicap limits set by the golf courses. Replacements are allowed with prior notice, but any supplier charges arising from a replacement will be passed on to you.
Cancellations must be made in writing via email to david@outpostoverseas.com.
Cancellations by Us
If we need to cancel any elements of your trip due to unforeseen circumstances or supplier issues, we will notify you and provide a suitable alternative or an appropriate refund for the services not provided.
No Refunds for Unused Services
No refunds will be issued for unused services such as missed golf or sightseeing activities, including situations caused by customer delays or personal choices.
Cancellation Summary
More than 12 weeks before departure: loss of deposit
Within 12 weeks: 100 percent charge
We are not responsible for any cancellations, delays, changes or failures in the performance of your trip caused by events beyond our reasonable control. These events can include natural disasters, severe weather, pandemics, government actions, strikes, terrorism, technical issues, or any other circumstances that could not reasonably have been foreseen or avoided. This list is not exhaustive.
In the event of force majeure, we will seek to obtain any refunds or alternatives offered by our suppliers. Refunds or adjustments can only be provided to the extent that our suppliers allow them. We cannot guarantee compensation or reimbursement for elements that suppliers decline to refund.
We are not responsible for any additional costs you may incur as a result of such events, including new flights, extended accommodation, extra transport, or other related expenses.
It may be necessary to alter itineraries, tee times, or arrangements due to force majeure. Such changes do not entitle you to compensation or a refund beyond what our suppliers provide.
In the event of flight delays or other delays affecting your arrival for the start of the trip, you must contact your transport provider immediately. You are responsible for planning your travel schedule to allow sufficient time to arrive on schedule for all booked services.
We are not responsible for missed services caused by delays, cancellations, or schedule changes by airlines or any other arrival transport providers. Missed services of any kind, including golf rounds or transfers, cannot be refunded.
Any additional costs arising from arrival delays, such as replacement transport, accommodation, or missed activities, are your responsibility.
Date Changes
No changes to dates may be made after your booking is confirmed.
Name Changes
If you need to change the names of participants, we will attempt to accommodate the request if it is communicated before the final deposit is made. Any supplier fees arising from a name change will be passed on to you. Some courses do not allow multiple name changes after booking.
Group Size Adjustments
If the number of participants in your group changes, the price per person may be adjusted. If numbers change, a revised price schedule will be issued and must be accepted. Additional costs may apply if fewer people participate than originally booked due to the redistribution of expenses such as transport or accommodation.
Changes After Confirmation
Once services have been confirmed, any changes are subject to availability and the policies of our suppliers.
It is your responsibility to ensure that you have a valid passport and any visas required for your destination. Your passport must be valid for at least six months after your return.
You are responsible for checking and complying with any health, vaccination, or medical documentation requirements for entry into the countries you are visiting.
You must ensure that all personal information provided for travel documents is accurate and matches any flight tickets or reservations.
We are not responsible if you are refused entry to a country due to issues with your passport, visa, health documentation, or any decisions made by border authorities.
We strongly recommend that all travellers obtain comprehensive travel insurance that covers cancellations, medical emergencies, delays, and lost or damaged belongings.
We do not provide insurance advice or sell insurance policies.
If you choose to travel without appropriate insurance, you do so entirely at your own risk.
Most golf courses have a maximum handicap requirement. In the UK this is typically 24, however some English courses have a maximum of 18.4. If this may be an issue for any member of your group, please contact us before booking. Courses may require proof of handicap before play, and failure to meet these requirements may result in refusal of play with no refund.
All golfers must comply with the rules and regulations of each golf course, including attire standards, pace of play, safety rules, and any instructions given by course staff or marshals.
If a golf course is open for play and you decide not to play due to concerns about weather or course conditions, no refund will be provided.
You and your group are expected to behave appropriately at all times. If anyone’s behaviour causes distress or danger to others, we reserve the right to terminate that individual’s participation in the trip without a refund. Any additional costs arising from removal due to behaviour, such as transport or accommodation expenses, will be your responsibility.
Caddies can be requested, but availability is never guaranteed and will be arranged on a best endeavours basis only. Special requests of any kind are not guaranteed unless confirmed in writing.
Most courses in the UK and Ireland are traditional walking courses. Some courses have very limited carts with strict medical thresholds for use, and others do not have carts at all. If the availability of a cart is essential to your decision to travel, you must ensure this can be secured at the time of booking. Some courses may require advance submission of appropriate medical documentation.
All fees for caddies or carts, including any gratuities, must be paid by you unless otherwise stated in your itinerary.
If something goes wrong during your trip, you must inform us as soon as possible so that we have the opportunity to resolve the issue at the time. Failure to raise a problem during the trip may reduce our ability to investigate or resolve it later.
If an issue cannot be resolved during your trip, any formal complaint must be submitted in writing by the lead booker within 28 days of your return. Compensation cannot be considered for matters that were not reported during the trip unless it was genuinely impossible to do so at the time.
Complaints should be sent to david@outpostoverseas.com.
11. SMS/Text Messaging Program
Program Description: Outpost Overseas provides 1-on-1 concierge support for trip logistics and automated course previews via SMS. By opting in, you agree to receive messages related to your booking.
Cancellation/Opt-Out: You can cancel the SMS service at any time. Just text “STOP” to our number. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time.
Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at golf@outpostoverseas.com.
Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
Costs: As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Privacy: Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes.
We arrange travel and golf services on your behalf and act as an agent for third party providers such as hotels, transport companies, and golf courses. As such, we are not responsible for the performance, omissions, or failures of these third party services. Any claims relating to the delivery or standard of services provided by a supplier must be directed to that supplier.
Our liability to you is limited to the total cost of your booking. We are not liable for any loss of personal items, including but not limited to luggage, golf clubs, equipment, money, or valuables.
We are not liable for any consequential or indirect losses, including loss of earnings, additional travel expenses, or costs arising from missed services or delays caused by weather, transport disruptions, or other factors outside our control.
You participate in all activities, including golf, travel, and any optional excursions, at your own risk. We are not responsible for injuries, accidents, or medical expenses arising during your trip unless caused by our proven negligence.
We are not liable for any losses, damages, or disruptions caused by events beyond our control, including extreme weather, natural disasters, government actions, strikes, or similar circumstances.
These Terms and Conditions are governed by the laws of Scotland. All parties agree that any disputes arising under these Terms and Conditions will be subject to the exclusive jurisdiction of the Scottish courts.